Terms and Conditions

Whilst every possible attention is given to each animal boarded with us, they are boarded entirely at their owner’s risk.

Everything for your animal is provided for their stay with us, if you wish to bring your own food, bedding or toys, we will endeavour to keep this safe , however we cannot accept liability if it does not return with your animal.

All necessary medication must be supplied with clear instructions on administration.

The kennels can be viewed by arrangement before booking.

All fees are payable on arrival. Payment will be required in full for the total period reserved, regardless of an early return.

We charge for day in and day out. Your dog’s kennel will be available for your use from the first available drop off time on your arrival day until the last available collection time on your day of departure.

We reserve the right to revise our prices when necessary.

All prices quoted will be at the rate prevailing at time of booking. All prices charged will be at the rate prevailing at the time of boarding.

Any bookings cancelled without 48hrs notice will incur a cancellation fee of £20. Failure to arrive on the date booked and without notice, will result in the reservation being cancelled and the full boarding fee charged.

Should it be necessary for your animal to see a vet whilst boarding with us, we will endeavour to get in contact with you. via your emergency contact given at the time of drop off, if this is not possible we will go ahead and treat as necessary, unless specifically told otherwise. All fees for this must be paid before departure.

We ask that all animals are up to date with parasite control before boarding with us.

Our strict vaccination policy is in place to protect the health of your animal.

We cannot admit any dogs that are not fully up to date with the required vaccinations and have a vaccination certificate as proof of this. All dogs must have had their vaccinations within the last year.

Dogs must have up to date DHLP vaccine and a Kennel Cough vaccine (drops down the nose)