Terms and Conditions
This document details our Practice Terms and Conditions. By accepting our services and/or purchase of goods you are contractually agreeing to Bodrwnsiwn Veterinary Group Terms of Business as printed below.
All fees, consumables and drug charges are subject to VAT at the current rate.
Professional fee levels are determined by the time spent on a case and according to the drugs, resources, materials and consumables used. Details of our fees are available on request and a detailed invoice is generated and issued.
Whenever possible we can give you an estimate of the costs (not quotation) of treatment but this will only be approximate as variations and complications may arise resulting in further costs incurred.
Out of hours fees are charged when a Veterinary Surgeon is called to attend your animal(s) outside the normal surgery hours.
Normal Surgery Hours are: Monday – Friday 8.30 am – 6.00 pm
Saturday 8.30 am – 1.00 pm
There are occasions when we incur costs on your behalf, such as tests performed at specialist Laboratories and these will be invoiced to you.
In giving instructions, either in person or by your agent, for an animal to be treated, you will be responsible for our charges.
Professional fee levels are determined by the time spent on a case, drugs, resources, materials and consumables used. Detailed invoice is generated and issued for every consultation, procedure or transaction.
Payment of Invoices
Small Animal Accounts – Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets.
Farm Accounts - Payment of invoices is due in full within 28 days of the date of invoice.
Equine Accounts - Payment of invoices is due upon receipt of invoice.
We reserve the right to charge an Administration fee of 5% on balances remaining unpaid 30 days after the date of the invoice. Non-payment after 60 days will result in court action, incurring additional administration charges which will be added to the total debt.
Overdue accounts, after due notice to you, will be referred to the County Courts if satisfactory repayment arrangements have not be made with ourselves and all costs incurred will be passed to you.
Any cheque which you issue which is returned unpaid, any credit/debit card payment not honoured and any cash tendered that is found to be counterfeit will result in your account being restored to the original amount together with any fees incurred in the process.
Failure to comply with payment terms may result in you no longer being able to have credit facilities with the Practice so all treatments will then have to be paid for at every supply of goods and services or the complete withdrawal of our services.
Terms and Conditions
New Clients – To complete and sign our registration form.
Methods of Payment
We accept Cash, Debit Card, Credit Card, American Express, Cheques or Bank Transfer. We can provide you with banking details for you to make electronic payment through Internet Banking.
Any dispute with service presented must be put in writing to the Practice Manager within 5 days of receiving the invoice. Where any dispute is not proven as a result the payment is late, then overdue accounts procedure will become effective. Therefore clients are always advised to settle their account on time, and if there is a dispute this payment being made without prejudice.
Complaints and Standards
We hope that you never feel the need to complain about the standard of service received from Bodrwnsiwn Veterinary Group. However, if you feel that there is something you wish to complain about, please direct your comments in the first instance to the Practice Manager.
In certain situations we understand that requests will be made by persons acting as your agent, such as farm manager, stable manager or stable owner. We will assume, unless advised in writing by yourself, that they have your authority and are acting in your interest and on your behalf.
It is the client’s responsibility to keep their account update with current details.
Termination of Service
You can ask us to stop treatment of your animal(s) at any time likewise we can stop treatment if you do not accept our advice, failure to pay your account within 28 day period or if we are prohibited by law from doing any further work
Medications and Prescriptions
Prescriptions are available from this Practice. There is a fee charge for a written prescription (including VAT).
We can only prescribe medications for animals that are registered with our Practice and have already been treated and/or inspected by one of the Practices Veterinary Surgeons. To comply with the current RCVS regulations we cannot supply medication or prescription without first seeing the animal(s).
The policy of this Practice is to re-assess any animal requiring repeat prescriptions every 3 - 6 months so therefore your animal must be seen.
We ask that you give us 24hrs notice if possible when ordering repeat prescription either for collection from the practice or to be posted.
All drugs must be approved by one of the Veterinary Surgeons before our Staff are authorised to issue them to you and in some cases, we may have to order the drugs into stock so please allow enough time.
Small Animal Clients – All drugs have to be paid for at time of collection.
Subject to our professional duties as Veterinary Surgeons, we reserve the right to make final decisions on treatment.
We retain the responsibility for radiographs/ultrasound scans/animal history but at your request these can be forwarded to another Veterinary Practice.
Once horses have had their 3rd injection, we will send out reminders via text/e-mail or cards for annual vaccinations as a courtesy but it is the Owner’s responsibility to ensure that their horses are kept up to date with vaccinations before the expiry date, as marked in the horse’s passport. Please have the Passport with you when the Vet attends to do the annual booster.
It is your responsibility to submit claims to your insurer and to be reimbursed by them. To defer this requirement, this will only be considered on the basis that the insurance form is signed so payment is made direct to this Practice and the insurance company has agreed to the claim in principle. You will be required to pay excess and any costs not covered by insurance or part of the claim that has been rejected by your insurance company for whatever reason.
We are unable to liaise or negotiate with the insurance company on your behalf but we are happy to answer any veterinary queries where necessary. Please be aware that your Insurance Company will request clinical history from us so do make sure you have answered all questions on the claim or renewal forms.
Bodrwnsiwn Veterinary Group accepts no liability if your claim should be rejected, either in part or full and will ask that any outstanding invoices to be settled in full for any veterinary treatment we have given your animal(s).
We promise to use client details only for the purpose of our business. We will not pass any details to third parties, without your permission. We aim to maintain your details correctly on our database, and you the client, must provide us with correct and updated personal information to allow us to provide our services to you. These include name, full address/change of address, contact details landline/mobile, animal details etc.
Previous Medical History
By registering as a client – Bodrwnsiwn Veterinary Group has permission to contact your previous vet(s) for any relevant Medical History.
Variation in Terms
No addition or variation of these conditions will bind the Practice unless specifically agreed in writing by the Bodrwnsiwn Veterinary Group. Additionally no agent or person employed by or under contract with the Practice has the authority to alter or vary these terms and conditions in any way.
Terms and Conditions may be revised from time to time and will be posted on the web site.